Copley's RV, located in Hobe Sound, Florida, is located in Martin County and was established in 1985 by Oliver and Marilyn Copley. The business began with consignment sales, parts, and service. Oliver and Marilyn did all the sales, sold all the parts and even serviced and cleaned the units themselves. In 1988, we expanded to a new location, adding several employees and increases to our inventory. Today, Copley's RV Center sits on 4 acres, and has generated over 50 million dollars in sales over the last 33 years.
What sets us apart from our competition is the fact that we are, and always have been, family owned and operated. Oliver and Marilyn have the work ethic, patience with customers and the commitment to great service necessary to build a respectable business. Every employee has the same vested interest in the company and its goals as Oliver and Marilyn do. All of these things have been the key factor to building our businesses' reputation to the highest in the recreational vehicle industry.
Customers feel comfortable as soon as they enter the dealership lobby because of the friendly, family atmosphere. Whether they are looking to buy or to have service done on their motor home, travel trailer, fifth wheel or toy hauler, our employees strive to ensure all of their customers leave happy. We employ a nationally ranked service manager, who leads a great service department, to take care of our customer's service needs. For those looking to buy, a wide selection of motorized and towable motorhomes, travel trailers, fifth wheels and toy hauler from numerous manufacturers are always on-site and offered at extremely competitive and often the lowest prices. These features and benefits are the reason for Copley's continuing growth.
Customer satisfaction is always an important part of maintaining a successful business. We believe customer satisfaction is only achieved through teamwork. "Management must make every effort to have service, sales, administration, finance, and parts work towards the same goal" states Brian Copley, General Manager. "Management ought to be proactive in satisfying customers. This means find the customer with the problem before he finds you - and bring the solution with you. Happy customers are extremely effective advertising; unhappy ones are 10 times as effective - for your competition."
On the advertising side of business Copley's #1 priority is name recognition. Our first goal is putting the Copley name in front of the largest population. The internet has become our greatest source of leads, however we still do the traditional television, radio, and print advertising to get our name out there.
Recreational vehicle shows are a great advertising medium for all dealers. Our secret to success at a recreational vehicle show, is securing the largest square footage possible. Prior to any shows, we discount all motor home, travel trailer, fifth wheel and toy hauler inventory to a set "show price", and post that price clearly in windows. We then bring a wide variety of units to the show, offering potential buyers a first-hand look at the bulk of our inventory. We won't let any reasonable deal fall through. When these elements are paired with the Gulf Stream show team's display, the outcome of a show is never disappointing.
As a leader in the RV industry, we have a wealth of knowledge that other dealerships are sure to benefit from. Brian Copley tells us, "Selling recreational vehicles means selling recreation! Make it fun and exciting for the customer." Copley also gave us insight on employee attitudes vs. customer satisfaction. He told us, "Make sure you're employees enjoy what they do. That translates to happier customers all around." That is great advice for any business owner.
We offer a great selection of new and used FR-3, Forest River, Dynamax, Thor Motor Coach, Holiday Rambler, Four Winds, Mandalay, Keystone RV, Starcraft, Vibe, Launch, Ar-One, Fleetwood, Monaco RV, Travel Lite, Winnebago, Itasca, Gulstream, and CrossRoads RV. We carry motor homes, travel trailers, fifth wheels and toy haulers, and have a knowledgeable sales staff to answer any of your questions.
Copley's RV Center, Inc. opened our doors for business in June of 1985. Under the leadership of Oliver and Marilyn Copley, our small business has blossomed into a one stop shop for the RV community. Our facility is equipped with all the necessary tools to repair your current recreational vehicle. We have a stocked parts department to help you keep your RV in tip-top shape. And if you interested in RVing, we can show you our large selection of Class C Motor homes, Class A Motor homes, Fifth Wheels, Travel Trailers and Pop Up Campers. If you are not sure that you want to purchase an RV, why not rent one from us? We also stock some used trucks and automobiles if you are in need of a tow vehicle.
Our employees are dedicated to the community. We recently participated in Martin County's Relay for Life cancer benefit in Stuart, Florida. We not only raised money for this worthy cause, we donated two RVs to be used as offices. We are active members at the Chamber of Commerce in Hobe Sound. We have been a supporter of the Hibiscus House in Jensen Beach for many seasons. Over the years we have participated in many charity events in Jupiter, Port St Lucie, West Palm Beach, Loxahatchee, Okeechobee, Vero Beach, Lake Worth, Boca Raton and even Fort Lauderdale and Miami. We care about our local community and we strive to service our customers with the utmost care. Most of our employees have been long-term residents of South Florida for 30 years or more.
Because we are a true FAMILY business, we can offer you great prices on a new or used recreational vehicle. Our overhead is very low so we can pass these savings on to you. We are the oldest RV dealer in this county, and we have had continued success because of the excellent customer service we offer to our clients. Copley's RV Center… come join the family!